Refund policy

Happiness Guaranteed

We want you to be happy with your order. If something arrives damaged, defective, misprinted, incorrect, or is lost in transit, contact us within 30 days and we’ll make it right.

Because every item is made to order, most approved claims do not require a return.

Damaged, Defective, Misprinted, or Incorrect Items

Please email hello@good-prognosis.com within 30 days of delivery and include:

  • Your order number, such as MRN000123
  • A brief description of the issue
  • Clear, well-lit photos showing the problem
  • A photo of the full design and garment tag, when applicable

Once the issue has been reviewed and approved, you may choose a free replacement or a full refund.

Lost Packages

If your package appears to be lost in transit, contact us within 30 days so we can investigate.

Before issuing a replacement or refund, we may ask you to:

  • Confirm the shipping address
  • Review the latest tracking updates
  • Check around the delivery location, including your porch, mailbox, mailroom, front desk, or neighbors
  • Allow a short additional window when the most recent carrier scan is still recent

If the package is confirmed lost, we’ll arrange a replacement or refund.

Refunds

Approved refunds are returned to the original payment method.

After we issue the refund, your bank or payment provider may require additional time to process and post it to your account.

Original shipping charges are included when the full order qualifies for a refund because it arrived damaged, defective, misprinted, incorrect, or was confirmed lost.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Contact us as soon as possible if you notice an error. We’ll do our best to update the address before production begins, but changes are not guaranteed.

Once an order has entered production or shipped, we may be unable to change the address or provide a replacement or refund for an order delivered to the address entered at checkout.

How to Contact Us

Email hello@good-prognosis.com with your order number and any requested photos or details.

We respond to most messages within 1 business day.