30-Day Happiness Guarantee

We want your Good Prognosis order to arrive exactly as it should.

If something arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit, contact us within 30 days and we’ll make it right.

For most approved claims, you won’t need to send the original item back.

Damaged, Defective, Misprinted or Incorrect Items

Something isn’t right? Email hello@good-prognosis.com within 30 days of delivery.

Please include:

• Your order number, such as MRN000123
• A brief description of the issue
• Clear, well-lit photos showing the problem
• A photo showing the full design and garment tag, when applicable

Once your claim has been reviewed and approved, you may choose between:

A free replacement

or

A full refund

Most approved claims do not require you to return the original item.

Lost Packages

If your package appears to be lost in transit, contact us within 30 days and we’ll help investigate.

We may ask you to:

• Confirm the shipping address
• Review the latest tracking information
• Check your mailbox, porch, mailroom, front desk or other delivery area
• Check with household members or neighbors
• Allow a short additional window if the carrier’s most recent scan is still recent

If the package is confirmed lost, we’ll arrange a replacement or refund.

Refunds

Approved refunds are returned to the original payment method.

Once we issue your refund, your bank or payment provider may need additional time to process it and post the funds to your account.

If the entire order qualifies for a refund because it arrived damaged, defective, misprinted or incorrect—or because the shipment was confirmed lost—the original shipping charge will also be refunded.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice a mistake, contact us as soon as possible. We’ll do our best to update it before production begins, but changes are not guaranteed.

Once your order has entered production or shipped, we may no longer be able to change the address.

Orders delivered to the address entered at checkout may not qualify for a replacement or refund if that address was incorrect or incomplete.

Need Help?

Email hello@good-prognosis.com with your order number and any requested photos or details.

We respond to most messages within 1 business day.

If something genuinely went wrong with your order, we’ll work with you to make it right.