Contact
Questions about an order, shipping, or something we can improve?
Email us at hello@good-prognosis.com and we'll get back to you within 1 business day (often sooner).
If you're contacting us about an order, please include your order number (example: MRN000123).
WHERE IS MY ORDER?
Every Good Prognosis shirt is made to order.
Please allow approximately:
Production: 3–5 business days
Shipping: 3–5 business days
Once your order ships, we'll email you a tracking number.
WHY DID I ONLY RECEIVE PART OF MY ORDER?
Don't worry—your order may have shipped in multiple packages.
Because our products are printed at different facilities, items in the same order sometimes ship separately and arrive on different days.
If a few days have passed and you're still missing an item, send us an email and we'll be happy to look into it.
CAN I CHANGE OR CANCEL MY ORDER?
Because every item is made just for you, changes and cancellations are only guaranteed within 12 hours of placing your order.
Need to make a change? Email us as soon as possible and we'll do our best to help before your order goes into production.
MY TRACKING SAYS "DELIVERED," BUT I CAN'T FIND MY PACKAGE.
Before contacting us, please check:
- Around your porch or mailbox
- With family members or roommates
- With neighbors
- Your apartment office or front desk
- Your tracking page for delivery notes
Still can't find it? Send us an email and we'll help investigate.
MY ORDER ARRIVED DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT.
We'll make it right.
Please email us within 30 days and include:
- Your order number (example: MRN000123)
- A brief description of the issue
- Clear photos of the problem
For the fastest resolution, photos should be taken in good lighting with the garment laid flat. If possible, include both the printed design and the garment tag in the photos.
HOW DO I CONTACT CUSTOMER SUPPORT?
Email us anytime at:
We answer most emails within 1 business day.